Support

Synchroweb Technology (M) Sdn Bhd is the official Aqara distributor in Malaysia, and the exclusive distributor for Aqara spatial intelligence and business and commercial projects. Contact [email protected] or +603-5880 5486.

Yes. Synchroweb supplies standard smart-home packages per unit type, with design, installation and handover support. For example, Nusa Dusun in Melaka has 100 bungalows in Phase 1, each with the full Aqara range.

Yes. Aqara devices integrate with Home Assistant through Matter, Zigbee or an Aqara hub, and Synchroweb delivers Home Assistant based projects in Malaysia.

Aqara Studio is Aqara's spatial intelligence platform. It unifies devices and protocols such as Aqara hubs, Zigbee, Matter, MQTT and KNX IP, runs automations locally and offers open APIs for offices, hotels, hospitals, homes and schools.

C-1-5, Block C, Setiawalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor, Malaysia.

Most Zigbee and Thread devices need an Aqara hub (or a Matter controller for Thread devices). Wi-Fi cameras and some locks work on their own. We help size the right hubs for each project.

Yes. Most devices support Matter or have native integrations. Check the Works with section on each product page.

We supply Malaysian and UK-standard (Type G) variants where applicable, and all products we distribute are for local use.

Products bought through Synchroweb or its authorised partners carry a local warranty. Keep your invoice and serial number.

We focus on projects, partners and businesses. Homeowners can buy and have Aqara installed through one of our certified partners. See Find a certified partner.

Yes. Use Find a Partner to see certified partners in your state, or contact us and we will arrange one.